HB Travel’s Terms and Conditions

Your Gateway to Unforgettable Adventures and Seamless Business Travels!

Contact us:

  • 082 363 9328

  • 4 La Morita, Klein Bron Park, Brackenfell

Book a trip today!​

Terms and Conditions Website & Digital Product Terms & Conditions

Unless otherwise stipulated, package prices displayed on the
www.hbtravel.co.za website and/or on our social media channels are per person
(pp) twin share (2 adults sharing a room), include discounts, and are subject
to availability and rate of exchange changes, and may be capacity controlled.
The offers are a guide only and may vary de


ding on departure date and availability. Our
guide price is based on the cheapest departure within the stipulated season;
price and availability are correct at time of loading. 

Advance purchase, peak season surcharges, block out dates
and minimum stay conditions may apply. Packages are based on CASH price. Visas
may be necessary, and insurance is essential. Specific terms and conditions
apply for each package, and these will be found under the relevant package
detail pages. 

Flight prices are generally quoted per person (pp) and have
different validities, book by dates and travel dates. Please ask us for more
information. Pre-payable airport taxes are correct at the time of being
published and may vary. Taxes will increase if stops are made on your journey.


We always aim for accuracy of the information and prices
supplied on our website, social media channels and in any advertising material
that we publish. Sometimes changes beyond our control may occur and errors may
happen. Therefore, we reserve the right to correct our prices and other details
in these circumstances. Offers can also be removed at any time. Please check
the current price and all pertinent information relating to your bookings
before you confirm. 


If you have received a quote from HB Travel, it is always
best to book as early as possible as all prices quoted are subject to
availability and rate of exchange at the time of booking and payment. 

All quoted prices for flights and packages include HB Travel's
Standard Ticketing and Transaction fees as well as any administration fees.
Please be aware that a Consultation Fee of R230 (including VAT) will be added
to your confirmed booking. Please note: Cheque payments are not accepted. 

Have we given you the best price? We aim to be as
competitive as possible and always offer better value. If you receive a lower
written quote elsewhere for the exact same package, please let us know. 


: Please ensure that all travellers have a
passport that is valid for a minimum of 6 months after your return date to
South Africa. Temporary passports are no longer issued by Home


: Please ensure all the necessary visa
requirements have been met for all countries visited or transited through
during your journey. HB Travel will refer you to a Visa Supplier to advise and
fulfil your visa requirements if you would like to have assistance. You will be
required to sign a visa disclaimer exempting HB Travel from any responsibility
in this regard. 

Travel Insurance:

Travel Insurance is essential to
protect you from cancellation, medical and personal expenses or loss. We highly
recommend purchasing insurance for all persons travelling. We have competitive
rates with differing levels of cover so please make sure you ask your
consultant about TIC and Bryte Travel Insurance policies. 

Conditions of Business: 

HB Travel always acts
as an agent, subagent or broker for various principals and other parties, inter
alia; tour operators, airlines, cruise companies, car hire and touring firms,
hotels and other providers of tours, transport, sea or land arrangements and
other travel-related services. We act on behalf of these principals and are not
responsible for acts of error or omission made by them or their agents. 

Children under 18 years of age:

South Africa
Immigration regulations stipulate that all children under 18 years of age must
travel with their unabridged birth certificate or a full birth certificate
displaying both parent's names. Please ensure you have applied for these well
before your intended holiday. Please request further information on these new
regulations from your HB Travel consultant or click on the below links: 

Home Affairs Immigration Procedures Home Affairs Parental Consent Affidavit for parents not travelling with their children 


These booking terms and conditions apply to any booking that
you make with our consultants, whether in-store, over the phone, live chat or
by email. For bookings made and paid for by you on our website, please go to


for those specific terms and conditions.   

You must read, understand and accept the terms and
conditions before confirming/paying for your travel arrangements. These terms
and conditions will be binding on you as soon as they have been accepted by you
or any member in your party, either by physically signing a copy in store,
digitally signing the

Booking Sales Agreement

or accepting them when you make an online booking. We
recommend you keep a copy of these terms and conditions that you have

Conditions of Business 

HB Travel always acts as an agent, sub agent or broker for
various principals and/or other third-party suppliers inter alia; tour
operators, airlines, cruise companies, car hire and touring firms, hotels and
other providers of tours, transport, sea or land arrangements and other
travel-related services such as visas or insurance. We act on behalf of these
principles and/or third-party suppliers and are not responsible for acts of
error or omission made by them or their agents. When you accept our

Booking Terms and Conditions

you also accept and agree to be bound by the third-party service provider

Payment Methods 

Please reconfirm your outstanding balance before you make a
payment as prices may have fluctuated with the rate of exchange. 

HB Travel accepts payment via the following methods: 

Cash, Eft or Direct Deposit: Into our bank accounts shown on your sales agreement. Please use the 7-digit HB Travel Booking reference as your reference when making your payment. Bank transfers can take up to 48 hours to reflect and your booking cannot be processed unless the funds have cleared in our account.  Credit or debit card: Cards produced in person at our offices.  DPO PayGate 3D secure Online Payment: Please ensure your credit card is set up for 3D Secure transactions.  Third-party supplier online credit card payments: Via the Supplier's website — please send proof of payment to the HB Travel Consultant once completed. 

Should you be concerned the bank details have been tampered
with, kindly confirm the account details by calling HB Travel on 082 363


All bookings must be accompanied by the required deposit or
full payment, depending on the airline, tour operator or third-party supplier
used. All deposits are non-refundable. HB Travel reserves the right to cancel a
booking should the required deposit not be received. Payment of a deposit does
not guarantee the price quoted. This may be affected by rate of exchange
fluctuations and other factors beyond HB Travel's control. 

Service Charges 

HB Travel reserves the right to implement Service Charges
for the services provided to facilitate your booking. These are included in the
prices quoted to you prior to booking, or at the time of making any changes.
These fees are for services we provide from your initial enquiry stage through
to confirming your booking. This includes the sourcing of various travel
options for you, the booking and processing of your arrangements with the
various third-party suppliers, advising of entry requirements and health
regulations as well as after sales support whilst you are on your journey.
Service Charges may include, but are not limited to, booking, ticketing,
documentation, amendments, cancellation, communications, consultation and
administration fees. As we provide services prior to your departure, all HB
Travel service charges are non-refundable in the event of cancellation of your
trip for any reason, including Pandemic Travel Restrictions.

Check ALL your documentation  Check that the Names booked are as per Passports or ID Book 

The names on your

Sales Agreement

and all Travel documents must be spelt the same as
those on your valid passports (international travel) or ID books (domestic
travel). Once your tickets are issued, name changes are not allowed so please
check this prior to paying for your booking and when you receive your travel

PASSPORT requirements for International Travel  

Please ensure your passport is valid for at least 6 months
AFTER you return from your trip. 

Please ensure you have 2 - 3 consecutive blank pages in your
passport when you travel. 

Dual Citizenship passport holders must carry both passports
when travelling abroad. It is a Home Affairs regulation that SA Passport
holders must use their valid SA passport when leaving SA and when re-entering
South Africa. Your foreign passport may only be used to enter and depart your
country of destination. 

ID requirements for SA domestic travel only   

When travelling domestically within South Africa, passengers
are required to present one of these valid photo ID options at check-in: 

A valid Driver’s License   A valid South African ID or Smart Card   For children under 16yrs of age, a birth certificate must be produced.  

Visa requirements 

Visas are required by South African passport holders to many
destinations including the USA, UK, Australia, and Europe. Transit visas may
also be required when transiting from one country en route to another one. If
travelling through TWO Schengen countries, you will need a Schengen transit

Please ensure all the necessary visa requirements have been
met for all countries you are travelling to OR through (E.g., Transit

Please ensure you allow enough time for all visa
applications as the processing time varies according to each embassy. 

The issuance of a visa does not guarantee entry into that

Your HB Travel consultant will advise you of Visa Suppliers
who may be used to assist with your visa application/s at an additional fee.
You can either accept or decline the use of a visa supplier by indicating your
choice on the acceptance page of the

Sales Agreement


All visa applications processed through a Visa Supplier must
be prepaid, prior to submission, based on a quoted price. This price may change
depending on the full and final cost charged by the embassy at the time of
submission. Any additional amounts will need to be settled by you prior to
passports being handed over. 

Some countries require you to apply in person for their visa
and therefore you may not be able to utilise a Visa supplier for those

Referred Visa Request 

By selecting this option on

the Sales Agreement

acceptance page, you agree to
the following statements: 

I understand that it is my/our responsibility to obtain all required documentation for the Visa/s and to complete all the application forms in sufficient time to allow for the timeous processing of the visa application/s.   HB Travel may, on my request, recommend a Visa supplier for assistance in acquiring the visa/s, however HB Travel accepts no further responsibility for the processing of my/our visa.  I/we understand that the Visa service providers will charge a fee for their services, the visa cost and any other fees applicable for the application.  I/We understand that it is my/our responsibility to ensure, once the passports are returned to me/us that the visas issued are valid in respect of my/our itinerary and that all dates and entry points are correct. I/We understand that the payment of the visa fee does not guarantee a visa will be approved as this is subject to the relevant Embassies approval process. I understand that the Visa suppliers are not HB Travel's agents, employees, sub-contractors, or nominees and therefore cannot be held responsible for their actions, omissions, or errors. 

Self-Obtained Visas 

By selecting this option on the

Sales Agreement

acceptance page, you agree
to the following statements: 

I/we acknowledge that I/we have been strongly advised to process my/our visa/e through a Visa supplier and hereby declare that I/ we have declined this offer, and I /we will be responsible for obtaining my/our own visa/e.  Accordingly, I/we will not hold HB Travel and its associated subsidiary offices, including any member of your staff and consultants liable for any losses or damages of whatever nature which I/we may suffer as a result. 

No Visas Required 

By selecting this option on the

Sales Agreement

acceptance page, you agree
to the following statement:  

I/we confirm there are no visas required for any travellers on our Itinerary. 

Travelling with Children - SA Immigration Regulations  

South African Immigration regulations stipulate that all
children under 18 years of age require the following when travelling

A valid Passport, which must be valid for at least 6 months after their return date.  Any required visas for the destinations they are travelling to or through (transit countries)   Unabridged Birth certificate (this may be called a Birth Certificate/Full birth certificate or other name if from a different country, but it must contain full details of BOTH parents of the child). 

If travelling with one parent: 

Consent from the other parent is required in the form of a Parental Consent Affidavit   A certified copy of that parent's ID. 

If travelling without either parent: 

Consent from both parents is required in the form of a Parental Consent Affidavit,  A certified copy of both parent's ID's. 

Please click here to access the

Home Affairs Parental Consent Affidavit

for parents not travelling with their children. 

Please note:  

If the Parents’ surname on the Unabridged Birth Certificate
differs from that of the surname on their passport e.g., Maiden name vs Married
name, please travel with a certified copy of your Marriage Certificate as

Documents must be original or certified as a true copy of
the original by a commissioner of oaths or the equivalent commissioning
authority in your country of nationality and certified copies must not be older
than 3 months before your last travel date. 

For all applicable details on these regulations please refer
to the

Department of Home Affairs official communication. Driver's License/Car Hire 

If you are hiring a car/motorbike or any type of
transportation vehicle in another country or within South Africa, you will need
a valid driver's license for that category of vehicle. 

We recommend that you always travel overseas with an
International Driver's License obtainable from your local

Automobile Association (AA)


Minimum age for car hire is 21 years old, sometimes older,
depending on the country you will be driving in. 

The driver of the vehicle must hold a valid credit card in
their name to produce on collection of the vehicle as you will be asked to pay
a deposit on the vehicle over and above the car hire charge. 

Please specify at the time of booking if you require a
baby/child seat for the rental vehicle which we can request at an additional
charge. Car seats are compulsory for all children under the age of 3 years in
South Africa and may be mandatory in other countries so you will need to
pre-book it if not taking your own. 

Health Requirements 

It is your personal decision to travel, and in doing you
should be aware of any travel restrictions with regards to health requirements
such as Yellow Fever, Malaria and Covid-19 as well as any other pandemic or
health-related restrictions.  

HB Travel assumes no responsibility in this regard and shall
not be liable for any unsafe conditions or health hazards including pandemics
or other illnesses in any manner whatsoever resulting in the cancellation of
your booking.  

You must review the latest health information provided by
the World Health Organisation before embarking on your journey to ensure that
you have all the specific information relating to your specific trip. Please
consult your health practitioner or a Travel Clinic if you are unsure of the

Travel Insurance 

HB Travel strongly recommends that you purchase adequate
insurance to cover you and your group. Cover yourself in the event of
cancellation due to medical reasons, loss or damage of baggage and other
insured events that could incur on your journey. 

Please note that not all Travel insurance policies protect
against cancellation due to pandemics and/or third-party supplier defaults so
you must read the policy wording and levels of cover offered very carefully
before selecting your policy.  

We would recommend that you consider purchasing optional
“Unspecified Events” for TIC

Cancellation Cover” for Bryte which is usually an additional cost on top of
your Travel Insurance policy premium and must be purchased within 48-hours of
booking your trip and making your first payment. Please ask your consultant for
information on this additional level of insurance cover. 

TIC and Bryte Travel Insurance are HB Travel's exclusive
insurance partners. 

Insurance is recommended for both International and Domestic

Your HB Travel Consultant will furnish you with the levels
of cover offered by TIC / Bryte Travel Insurance, but you will need to decide
which policy type is most suitable to your travel needs. 

The HB Travel consultant will facilitate the issuing of the
Insurance policy but is not able to provide insurance advice. For insurance
related queries, or for claims on your policy, please contact TIC on 0860
100 484 or Bryte Travel Insurance on 0860 737 775. 

Always read the insurance policy documents and full policy
wording that will be emailed to you as it contains vitally important
information regarding the cover you have purchased and the claims

Free Credit Card insurance may not be adequate cover for
your trip. 

You are required to advise whether you would like to
purchase an insurance policy or are declining such insurance, by selecting one
of the options on the acceptance page of the

Sales Agreement

TIC and Bryte Insurance Payments 

Please note that due to Financial Service Provider
Regulations, HB Travel is unable to collect payment on behalf of TIC or Bryte
Insurance. Clients will need to settle their Travel Insurance policy cost
directly with TIC or Bryte via Credit Card or Secure EFT payment using the link
below. Your consultant will send you a TIC or BRYTE policy or quote reference
which you can use to make the payment.

Cancellation and Amendments to your bookings 

Both HB Travel and the third-party suppliers charge
cancellation fees. Please ask your travel consultant to explain the fees
relating to your booking. Please ensure you have received a copy of the
third-party supplier's Terms and Conditions. HB Travel’s Service charges are
always non-refundable in the event of cancellation for any reason.  

Please note HB Travel shall not be held liable for costs
incurred on any bookings made for travel that may be affected by unexpected
changes by the respective airline, supplier and/or policies of the Governments
of the countries in your journey.  

Changes made prior to departure: 

If changes are made to flights prior to departure, the
difference in airport taxes between the time of ticket purchase and time of the
change will be charged by the airline. Should the airfare have changed or the
original offer retracted, the difference between the original fare and the
increased or applicable airfare may also be charged. 

Miss your flight or No-Show:  

Your ticket may be non-refundable if not cancelled or
changed before departure. Please contact your Travel Consultant if you will not
be utilising your whole ticket or any one flight on your ticket as No-shows are
often non-refundable. 

Your baggage allowance may change depending on the new
fare/date purchased.  

Schedule changes by the airline: 

Any schedule or routing changes made by the airline are out
of HB Travel's control and we therefore cannot be held responsible for these
changes made by the airline. We will assist and advise on the options available
should your booking be affected by airline changes. 


The Airline and/or third-party suppliers hold any monies you
have paid for the air tickets, not HB Travel, therefore refunds on air tickets
can take up to 6 weeks, sometimes longer.  All airlines have different
policies regarding refunds on half-flown tickets and therefore HB Travel cannot
guarantee any refund on these. We will apply for the refund on your behalf but
will need to confirm the amount, if any, once the airline has advised us. 
We reserve the right to charge cancellation fees as well as pass on those
cancellation charges levied by the airlines and third-party suppliers. Not all
airport taxes are refundable - this is determined by the individual airline

Refunds on all other Travel arrangements are subject to the
third-party Supplier’s Terms and conditions.  Please ensure you have
received these details from your consultant for the third-party suppliers
utilised in your booking.  

All deposits and HB Travel Service fees charged at the time
of making your booking are non-refundable.  

Airlines or third-party suppliers that may default or those under business Rescue:  

As per our

conditions of business

, HB Travel acts as an agent, sub-agent or
broker for various principals and/or other third-party suppliers. HB Travel has
no special knowledge of the supplier’s individual financial situation and
cannot accept any liability for a supplier which may default, go under Business
Rescue/Insolvency or cease trading by the time you travel.  

Should you request us to utilise an airline or travel
supplier currently under Business Rescue, we encourage you to please make
payment by credit card and take note that HB Travel cannot accept
responsibility for refunding you, should the airline or supplier


Your baggage allowance will vary according to the airline,
class of travel and the routing you have chosen. Some airfares and/or airlines
do not allow free checked baggage allowance. Please confirm the baggage
allowance as displayed on your ticket and if unsure, ask your travel consultant
to explain it to you. 

Hand luggage restrictions depend on the airline but should
usually not exceed 5-7KG - please confirm with the specific airline you are
booked on. 

Most airlines will charge for excess baggage so do not
exceed your baggage allowance. 

Booking separate tickets may affect your baggage allowance
as each ticket will have separate conditions. 

Travelling to the USA  

Should you not utilise Transport Security Association (TSA)
approved locks, your lock may be broken off to allow the TSA access to your

Duty Free Customs Allowances  

If you are planning on taking goods such as alcohol,
cigarettes or perfumes on your trip, please request the Duty-Free allowance for
your specific country of destination from your Travel consultant. 

Special Requests 

Seating, Meals, Bassinets, Wheelchairs, Unaccompanied

Please advise your HB Travel consultant of any special
requests you may have. We will request these from the supplier and/or airline
but they are never guaranteed and may be subject to availability and additional
charges. Please ensure you request this at the same time as confirming your
booking as some airlines require 72 hours to pre-approve a medical request or
availability of an unaccompanied minor service.   

We highly recommend you pre-seat yourself on the airline's
website prior to departure, whilst doing online check-in. Families should
check-in online as early as possible to ensure seating together as HB Travel
and the airline cannot guarantee seats together. 

Seating varies according to the class and airfare you have
purchased. Many airlines now charge a fee for pre-seating. We can request
seating on your behalf, but we cannot guarantee it, even if the airline
confirms it. The airline reserves the right to change the configuration of the
aircraft at any time which may change your seating request and if you have paid
for your pre-seating, this is not always refundable from the

Special meals need to be requested at time of booking or at
least 72-hours prior to departure. Any meal requests within 72-hours of
departure will not be confirmed.  

Many discounted or low-cost carriers do not offer free meals
on board.  

Online Check-In 

We highly recommend that you check-in online wherever
possible, using the airline websites. This is usually available 24 hours before
the departure time of your flight but please check with each airline.  We
also recommend that you download the Airlines App to receive real time up to
date information as you are travelling.

Check-in Times 

HB Travel recommend a check-in time of 4 hours prior to
departure for international flights and 2 hours check-in time for South African
domestic flights. These are a guide only and may vary at any time due to
security and other factors at the airport. 

Flight Connections 

HB Travel recommends a minimum 3 hours connecting time
between flights and at least 4 hours for connecting flights within the USA. You
must use your flights in the sequence that they are booked on your ticket.
Should you miss a flight or no-show, the airline may cancel the remaining
sectors automatically and you will need to make a new booking at your own

If you have booked separate tickets domestically and
internationally, please note that a minimum of 4 hours connecting time is
recommended.  Should you miss any flight due to the late arrival of the
previous flight, and these were booked as separate tickets, HB Travel and the
airline is not under any obligation to re-accommodate you.  

If you need to change any part of your itinerary, or you
have missed a connection, please contact your travel consultant to assist you
in making further changes. Your consultant will be your contact in case of
emergency, please contact the relevant person. 

Reconfirm your flights  

Once your journey has commenced, onward flight times and
routings may be changed by the airline. Please confirm your onward flight
check-in and departure times by reaching out to your travel consultant or
checking the airline’s website prior to each flight’s departure. HB Travel will
not be held responsible for missed onward flights. 

Hotel Security Deposit 

Most hotels globally require a security deposit at time of
check in. This is a deposit for incidentals incurred by guests and is usually
taken as a pre-authorisation off your credit card. If no incidental charges are
incurred, the hotel will release the pre-authorised amount, but this could take
approximately 7 working days to clear back into your credit card. If you
require further information, please ask your travel consultant or the hotel

Local City tax 

Some countries may charge a city tax which is only payable,
in cash, on arrival at your hotel and is therefore not payable prior to
departure. Amounts vary from one city to another and depending on the hotels of
your choice so please make enquiries prior to departure.  

Confidentiality and Privacy, and Payment Card Industry Data-Security Standard 

Subject to statutory constraints or compliance with an order
of court HB Travel undertakes to deal with all client information of a
personal nature on a strictly confidential basis. 

Furthermore, as far as the client's personal information and
special personal information is concerned, HB Travel will comply with all
provisions of the applicable privacy legislation such as the Protection of
Personal Information Act, Act 4 of 2013 ['POPIA'] as detailed in the

HB Travel’s Privacy Policy


Popia Policy

and which you are deemed to have read, understand and agree to be bound

All payments will also be processed as required and in
compliance with the PCI-DSS. 

Pandemic Disclaimer 

The COVID-19 pandemic presented many challenges in the
travel industry with travel arrangements being inconvenienced or affected by
airline cancellations and changes to their schedules, including but not limited
to, restrictions placed on travel by the governments of many countries and
adherence to specific country regulations. 


Contact us:

  • 082 363 9328

  • 4 La Morita, Klein Bron Park, Brackenfell

Book a trip today!​